11th March 2020
Job Type


Our Client, a leading global financial services organisation are looking for a Service Delivery Manager  to join the team in Camberley on a 6 month contract basis.

The Global Mobility & Social organization, part of CTO Workspace Services (WSS) is responsible for the banks Social, Chat and Mobility strategy, managing a portfolio of end user facing products and services.

While continually striving for best in class Social and Mobility tooling, WSS has a much broader responsibility to drive End User innovation and protect the bank from all change related operational risk; whether retiring legacy or launching new products & services. Global Mobility & Social are obliged to ensure all products being brought into operational service satisfy stringent define, build and operate tollgates known as the Product Governance Lifecycle (PTx).

Role Description:

  • The role will have overall responsibility for ensuring end to end PTx compliance for the Mobility portfolio, reporting directly to the Collaboration Programme Manager.
  • Daily, Weekly, Quarterly co-ordination, tracking and status reporting to the Programme and its Stakeholders.
  • Ensure all artefacts, tollgate permits, funding, stakeholder engagement and target operating models in place.
  • The role requires a collegial yet assertive approach when working among, co-ordinating with but ultimately ensuring compliance of all Architects, Engineers, Operations, Product and Service Managers delivering within the PTx lifecycle.

Required Skills:

  • 10+ years’ experience in IT Infrastructure project management
  • ITIL, ITSMF, PMP, Prince 2, TOGA or equivalent professional qualification desired
  • Experience delivering Infrastructure projects within financial services
  • Exceptional Project Management tracking, reporting and governance foremost.
  • Familiarity with cloud enabled Instant Messaging platforms (e.g. Symphony, Skype Online, Slack etc.)
  • Familiarity with the Mobility frameworks incl. MAM and MDM desirable.
  • Familiarity with vendor specific eco-systems incl. Apple, Android and Blackberry BES UEM desirable.
  • A clear and unambiguous communicator, methodical, disciplined, confident & assertive.
  • Experienced in managing (sometimes competing) agendas across Architecture, Engineering, Operations, Product & Service Management to ensure the original design brief is achieved.
  • Experience of Collaboration & Productivity Suite integration with Mobility (Skype for Business, Office)
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